sweat on the lawn

You're in peril.

Jul 12

On the Virtue of Brevity in Email

spiegelman:

Our use of the Internet not only reconfigures the wiring of our brains, as a new study shows almost every week now. It’s also changing our moral code, specifically as that code is reflected in etiquette, and more specifically the etiquette of personal communication. There are now rules of email. And those rules expose a generation gap.

Long emails are, more frequently than not, the worst. When you send someone an email, you make a demand on their time. If you use more words than necessary, you waste their time. Sure we’re talking maybe a fraction of a minute, but given the number of emails the average person sends in a day those fractions add up pretty quick.

This conflicts with an older style of correspondence that associated pleasantries with tact. Tactful emails now are efficient, and pleasantries are a waste. People accustomed to pleasantries see their absence as rude, or a sign of being cross. They infer a tone that isn’t there, while people accustomed to brevity know how difficult it can be to ascertain tone from an email.

The efficient emailer often has to conform to the old style to assuage hurt feelings. This is just as terrible as the other thing, because it requires the sender to waste time and energy creating more words than necessary.

Long emails are the collateral damage of all the other new forms of communication that now dominate our lives. Twitter has a 140 character max. Text messages are physically more difficult to compose than anything written on a typewriter-sized keyboard; the act of speaking is slower, so to preserve the speed we shorten the message. “LOL” and “OMG” are hyper-efficient ways of conveying emotion, while “TL;DR” lives by its own code, using an acronym so we don’t even have to read the words. And if you ask Siri a question that’s too long, she probably won’t understand. 

“As we learn to speak to Siri,” wrote Adam Lisagor a while back, “we’ll learn more about how we formulate ideas into words, how to express those so that they may be understood with less margin of error, ultimately shortening the gap between intention and comprehension. Which is to say, Siri will teach us how to talk to Siri but maybe more importantly, how to talk to each other.” Adam is right, but I think it’s part of a larger trend in communication. Being good to each other now requires that we get to the point.


  1. irespectyourtime reblogged this from spiegelman and added:
    The post that inspired this site:
  2. lanastumbls reblogged this from spiegelman
  3. joemansour reblogged this from spiegelman and added:
    Why I always follow...communication: Keep...Simple (and...
  4. leigh reblogged this from spiegelman
  5. gcfergus reblogged this from spiegelman and added:
    Interesting read. Written many...with added pleasantries to ensure that
  6. notabadbiscuit reblogged this from spiegelman
  7. whatevernevermind reblogged this from spiegelman
  8. johnnyxhuynh reblogged this from spiegelman and added:
    I found this interesting since email is my primary communication method at work. I’m really curious—and excited quite...
  9. taqumi reblogged this from spiegelman
  10. halfpastfool reblogged this from spiegelman and added:
    In short: no. By essentially imposing a commoditization on...tone we use with
  11. mollydbuckley reblogged this from thisistheverge and added:
    For some reason, this quote hit a sweet spot for me. With only a few internships under my belt, I always have difficulty...
  12. geoffintransit reblogged this from thisistheverge and added:
    niceties still exist in communication, they’ve simply evolved to reflect our valuation of each other’s time and interest...
  13. omfgtech reblogged this from spiegelman and added:
    OR: It’ll turn us all into demanding, impatient bastards with little-to-no awareness
  14. rudramakesmovie reblogged this from spiegelman and added:
    email is like sending...f*&k along people. It’s business not
  15. giadaloopmachine reblogged this from thisistheverge
  16. thisistheverge reblogged this from spiegelman
  17. neonbender reblogged this from spiegelman
  18. riceyates reblogged this from sweatonthelawn
  19. joachimesque reblogged this from sweatonthelawn
  20. sweatonthelawn reblogged this from spiegelman